Help

Track your order

From the moment your order ships, you can follow it door to door. Here is how.

Where your tracking link is

The moment your order leaves production you get a shipping confirmation email with a tracking link for USPS, UPS or FedEx. It lands in the inbox you used at checkout — check spam and promotions folders if you don't see it.

Can't find the email?

Email hello@thecrankybaby.com with your order number (or the name and email you ordered with) and we will resend your tracking link within one business day.

What the statuses mean

Label created / pre-transit

Your package is packed and waiting for carrier pickup. It can sit here 1-2 days before the first scan — totally normal.

In transit

Moving through the carrier network. Scans update every time it changes facility, not every day.

Out for delivery

It arrives today. Clear a spot on the doorstep.

Delivered

The carrier marked it delivered. Nothing there? See below — it usually shows up within 24-48 hours.

Ordered several things?

Different products print in different specialist facilities, so one order can ship as separate packages with separate tracking links — each shipping email covers the items inside that box. Nothing is lost; the rest is on its way.

Tracking stuck or package missing?

No movement for 7+ days: email us. We open an investigation with the carrier and reprint free if it is genuinely lost.
Marked delivered but nothing arrived: check porches, mailrooms, neighbors and household members first — carriers often scan a few hours early. Still nothing after 48 hours? Email us and we will sort it out.
Arrived damaged: skip the carrier entirely and go straight to returns & replacements — photo, order number, done.

Remember the full journey: 2-5 business days in production, then 3-5 business days in the mail for US orders. Details in shipping.