Help

Returns & replacements

Short version: if we got it wrong, we make it right, fast and free. Here is the long version.

Damaged, defective or misprinted

If your order arrives damaged, with a print defect, or simply not what you ordered, we replace it free of charge or refund you in full. Your choice.

How to file a claim (2 minutes)

Take a photo of the item showing the problem
Email hello@thecrankybaby.com with the photo and your order number
Tell us: replacement or refund

Claims window: 30 days from delivery. No need to ship anything back for faulty items.

Refund timing

Approved refunds go back to your original payment method. Banks typically show the money within 5 to 10 business days of approval. Replacements go straight into production, on us.

Change of mind

Every piece is printed just for you when you order, so there is no warehouse to return it to and we cannot restock it. That is why we do not accept change-of-mind returns as standard. It is the honest trade-off of made-to-order: no waste, no overstock, but also no casual returns.

Size didn't fit?

Talk to us anyway. We handle sizing issues case by case, and we are reasonable humans who know babies grow at ridiculous speeds. Checking the size guide before ordering avoids most of it.

Lost or stuck packages

If tracking shows no movement for 7+ days or marks the package delivered but nothing arrived, email us. We open an investigation with the carrier and, if the package is genuinely lost, we reprint and reship free.

Gift went wrong? Whoever has the order number can file the claim, buyer or recipient. We will not spoil the surprise.